{"id":"4a01d6d1-32fb-4108-a3ff-9d37a1352d47","authors":[{"author":{"id":"30091ab4-f5ee-4e1f-ba24-8e628fdedd7f","openalex_id":"openaire:author:egi_gumala_sari","orcid":null,"display_name":"EGI GUMALA SARI","works_count":2,"cited_by_count":0,"h_index":0,"last_institution":null,"country_code":null},"position":"first"},{"author":{"id":"acd5a7e2-fc0d-47b1-a9bd-c71c5809ac61","openalex_id":"openaire:author:andriani_syofyan","orcid":null,"display_name":"ANDRIANI SYOFYAN","works_count":1,"cited_by_count":0,"h_index":0,"last_institution":null,"country_code":null},"position":"middle"},{"author":{"id":"b0b3aac6-081d-4ed9-84cf-5f2b08b7f1dc","openalex_id":"openaire:author:yusuf_faisal","orcid":null,"display_name":"YUSUF FAISAL","works_count":1,"cited_by_count":0,"h_index":0,"last_institution":null,"country_code":null},"position":"last"}],"concepts":[],"publisher_name":null,"publisher_website_url":null,"publisher_info":null,"bib_extra":[],"journal_info":null,"raw_data":{"abstract_tr":"Bu çalışma, İslami bankaların sadık müşterilerini İslami bankacılık hizmetlerinde kullanma konusunda kullanım, faydalar, memnuniyet ve güven açısından görmeyi amaçlamaktadır. Bu çalışma, Riau Adaları Eyaleti'nde 280 tanınmış katılımcıdan oluşan bir örneklem kullandı. Endonezya. Sonuçlar, İslami bankacılık hizmetlerinin güven ve müşteri memnuniyeti üzerindeki olumsuz etkisinin sadakat üzerinde olduğunu kanıtlamaktadır. İslami bankaların kullanımı ve hizmetleri müşteri memnuniyeti üzerinde olumlu bir etki yaratır; bu da İslami banka sadakati üzerinde olumlu bir etki yaratan bir diğer önemli unsurdur.","abstract_source":"semantic_scholar"},"openalex_id":"openaire:doi___________154838498688b0d838f90ee5b1a2f5f1","doi":"10.15548/al-masraf.v6i2.376","title":"MOBILE BANKING BANK ISLAM APAKAH KONSUMEN PUAS","publication_year":2021,"type":"article","cited_by_count":1,"is_open_access":true,"pdf_url":null,"abstract":"This study aims to see the loyal customers of Islamic banks in terms of use, benefits, satisfaction and trust in using bank car services in Islamic banking. This study used a sample of 280 well-known respondents in the Riau Islands Province. Indonesia. The results prove that the negative influence of Islamic banking services on trust as well as customer satisfaction on loyalty. As for the use and services of Islamic banks have a positive effect on customer satisfaction, another important thing that has a positive effect on Islamic bank loyalty.","source_name":"openaire","source_issn":null,"volume":null,"issue":null,"first_page":null,"last_page":null,"language":"und","url":"https://doi.org/10.15548/al-masraf.v6i2.376","is_relevant":true,"thesis_level":null,"title_tr":"MOBILE BANKING BANK ISLAM APAKAH KONSUMEN PUAS","license_code":null,"license_url":null,"doi_status":"unknown","doi_last_checked":null,"merged_at":null,"lens_id":"175-705-577-998-538","patent_cited_by_count":null,"oa_colour":"Gold","created_at":"2026-05-13T12:40:41.623208+03:00","updated_at":"2026-06-03T12:05:26.650733+03:00","publisher":null,"merged_into":null}